Return & Warranty

Return Policy

Due to the nature of our products, we can only accept returns for items that have not been ridden. Returns must be initiated within 14 days after purchase. Please first contact us to request a return before shipping your item back to us.

To be eligible for a refund, your item must first be reviewed upon return. It must also be in the original packaging with all original contents. Customers are responsible for shipping returns to MyKingSong.com at their own expense. We reserve the right to charge a restocking fee subtracted from the refund amount. Opened / used / damaged items may increase the amount of the restocking fee.


Refunds

Due to increased cost of processing fees, we will only be able to refund your order minus $100 processing fee once the payment has been processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If any fees such as shipping and / or restocking fees are applicable, that amount will be subtracted from the refund.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mykingsong.com.

Shipping

To return your product, you should mail your product to:

King Song USA
1850 Whitney Mesa Dr. #120
Henderson, Nevada 89014

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a pre-paid return shipping label from us, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty Policy

1. Warranty

MyKingSong.com warrants to the original consumer purchaser of the Product (“Purchaser”) that it will be free from defects in materials and manufacture on the date of purchase and will remain serviceable for a period of one year after the date of departure from King Song’s factory or up until total mileage reaches 2000km, subject to the exclusions in the following paragraph.

Services provided have warranty coverage of 30 days from date of purchase. Should you have any issues with our services, please contact us to rectify the issue.

2. Exclusions from Warranty Coverage

This Limited Warranty does not cover Products purchased from unauthorized sellers or damage to the Product or any component part caused by any of the following: all external causes such as (but not limited to) dropping, accident, collision, abuse, vandalism, negligence, improper handling, maintenance, or storage, neglect; misuse such as riding over obstacles, overloading, racing, or otherwise using the Product contrary to the instructions and warnings contained in the user manual by King Song; normal wear and tear, deterioration of paint, trim and appearance items that results from use and/or exposure to the elements; cleaning with a high pressure water system, abrasives or solvents; damage and/or defects caused by unauthorized and/or improper attempts to repair, alter, disassemble or otherwise modify the Product or any of its components; damage caused by improper electrical connection, exposure to chemicals, water or excessive temperatures; and/or any damage and/or failure resulting from earthquake, fire, flood or other casualty or acts of God.

  • Lithium Ion batteries contained in Products are subject to to warranty coverage for a period of within 6 months of departure from King Song’s factory.

  • 2000km total mileage is the maximum distance covered under warranty.

3. Exclusion and Limitation of Other Warranties

The preceding warranty is the exclusive warranty applicable to the Product and supersedes any prior, contrary or additional representations, whether oral or written. Any implied warranties, including any warranty of merchantability or warranty of fitness for a particular purpose are limited in duration to the one year period of the preceding warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

4. Exclusive Remedy

If the Product fails to conform to the preceding warranties, the Purchaser must notify MyKingSong.com within a reasonable time and in no event more than 30 days after the discovery of the nonconformity by e-mail to contact@mykingsong.com. MyKingSong.com will provide a Return Authorization. Purchaser must deliver the Product, together with proof of date of purchase to MyKingSong.com. Purchaser shall be responsible for and must prepay any shipping expense for return of the Product. MyKingSong.com will examine the Product and, in the event of a breach of warranty, will provide, at its sole option and within a reasonable period of time: (1) repair of any nonconforming Product or components or (2) replacement of any nonconforming Product or components with conforming product or components. Repaired or replacement products will conform to the warranty for the unexpired duration of the warranty period for the original, nonconforming Product. MyKingSong.com may use used or repaired material for all warranty claims. The remedy selected by MyKingSong.com in accordance with this paragraph shall be the exclusive and solve remedy for any breach of warranty.

5. Exclusion of Consequential, Incidental, and Other Damages

King Song and its distributors and dealers shall not be liable for any incidental or consequential damages for breach of any warranty or for damages arising from nondelivery or from the use, misuse, or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

6. Choice of Law; Disputes; Severability

The laws of the State of California (excluding application of its choice-of-law rules) shall govern all matters arising out of or relating to this Limited Warranty, including without limitation, its validity, interpretation, construction, performance and enforcement. No action arising out of any claimed breach of warranty or breach of any remedial promise arising out of or relating to this Limited Warranty may be brought more than 1 year after the cause of action has accrued. If any part of this warranty is found to be void or unenforceable, then the remainder shall have full force and effect, and the invalid provision shall be partially enforced to the maximum extent permitted by law.

Exclusion And Limitation Of Other Warranties

The express warranty contained in Sections 1 and 2 of the preceding “Warranty” is the exclusive warranty applicable to the Product and supersedes any prior, contrary or additional representations, whether oral or written. King Song disclaims and excludes all other warranties, whether express, implied, or statutory, including any warranty of fitness for a particular purpose, and any implied warranties otherwise arising from course of performance, course of dealing, or usage of trade.